Call Center
NEC CallCenterWorX®-Enterprise (I) for the NEAX®
2400 provides enhanced Automated Call Distribution (ACD) in single-site
or networked-site environments. Customized call handling allows customers to improve
service by adapting to rapidly changing conditions and fluctuating traffic patterns.
NEC CallCenterWorX®-Business for the NEAX® 2000
product family is comprised of Automatic Call Distribution (ACD) and Management
Information System (MIS) modules that provide a flexible and customizable feature
set for meeting specific Customer Contact Center business needs. The ACD module
enables the customer to define call handling to process and route calls to designated
agents. The MIS module offers access to real-time and historical data for maximizing
agent productivity and assuring quality performance.
NEC CallCenterWorX®-MIS is an entry-level
Management Information System (MIS) that delivers both real-time statistics and
historical reports to managers and supervisors using CallCenterWorX-Business or
CallCenterWorX-Enterprise systems. CallCenterWorX-MIS is ideal for a compact or
departmental customer contact center that needs to monitor multiple levels of caller
and agent activity but does not require a more sophisticated MIS solution.
NEC ContactWorX® is a CCDesign® application
that delivers e-mail and web chat functionality to contact centers. NEC offers ContactWorX
functionality in a variety of packages, including a model integrated with CallCenterWorX®,
a standalone model and an Application Service Provider (ASP) model.
NEC Global Navigator is a complete turn-key Management
Information System for tracking call activity and agent performance across single
or multiple contact center operations. This application delivers enterprise-wide
contact center management and control either for a single contact center location
or on a multi-site network level. Global Navigator integrates with either CallCenterWorX®-Business
or CallCenterWorX-Enterprise.
NEC QueWorX applications include Automated Attendant,
Callback (Immediate, Scheduled and Internet), Queue Depth Announcement, Estimated
Time to Answer, Screen Pop, Advanced Routing, Customized Announcements, and Multi-lingual
Announcements. These applications integrate the flexibility of an Interactive Voice
Response (IVR) with the power of NEC's contact center technology. QueWorX integrates
with CallCenterWorX-Enterprise (I) and CallCenterWorX-Business.
NEC Q-Master is a fully-featured multimedia contact
center solution offered at a price point targeted to the small and mid-sized business.
Q-Master is modular allowing you to customize your contact center to determine exactly
how each phone call, email, fax, and web based interaction will pass through your
organization at any given time of the day. You invest in only those modules that
are most important to you. Click to watch the overview or detailed presentation
(if it does not work, you need to install/update shockwave player).
NEC Elite ACD Plus for the Electra Elite® IPK
is an affordable in-skin interface card that enables Electra Elite IPK customers
to cost-effectively implement complex call center applications, including Automatic
Call Distribution (ACD), with a quick and simple upgrade.